Refund Policy
Effective Date: June 28, 2023
At ShanVic & Co., we are committed to providing high-quality consulting and business development services. This Refund Policy outlines the terms under which refunds may be issued for services purchased through our website (https://shanvic.com).
1. Consulting Services and Digital Products
Due to the nature of our consulting services and custom business development solutions, **all sales are final** once the service has been initiated or a project has commenced. Refunds will not be provided for completed services or delivered digital products.
2. Eligibility for Refunds
Refunds may be considered under the following conditions:
- The service has not yet been initiated, and no project work has started.
- A service was purchased in error, and the request for a refund is submitted within **7 calendar days** of purchase.
- An overpayment or duplicate payment was made.
3. Non-Refundable Services
The following services are non-refundable:
- Business Growth Assessments once initial analysis has begun.
- Consulting services after any meetings, calls, or deliverables have been provided.
- Customized business development plans and reports.
4. Refund Request Process
To request a refund, please contact us by email with the following information:
- Full Name
- Email Address
- Order Number or Service Details
- Reason for the Refund Request
Email: [email protected]
Phone: (971) 320-4686
5. Processing Refunds
If a refund request is approved, we will process the refund within **14 business days** using the original payment method. Depending on your financial institution, it may take additional time for the refund to appear on your statement.
6. Changes to This Policy
We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page with the updated effective date.